Caring Experienced Insured
Compassionate Pet Care Serving Long Island Since 2003
Daycare ~ Boarding ~ Grooming ~ Training
Suburban Paws Boarding FAQ's
What vaccinations are required?
Rabies, Distemper, Parvovirus & Bordetella vaccines are required and proof of current vaccinations is required prior to boarding. *Although the bordetella vaccine will not completely prevent your dog from getting kennel cough (it is caused by a wide variety of bacterial and viral agents, only one of which is the Bordetella bronchiseptica bacteria which does not provide protection from them all) if contracted, the vaccine will lessen and shorten the symptoms. Most episodes of kennel cough are not serious and resolve without treatment. Puppies & immunocompromised pets are most susceptible to Kennel Cough.
Does my pet need to be fixed?
Pets must be spayed/neutered by 9 months of age as not altering pets increases the risk of behaviors such as aggression, dominance, marking & mounting that can lead to fights &/or injuries. THIS IS FOR ALL DOGS SAFETY.
Does my dog need to be on Flea & Tick prevention?
All dogs/cats must be on flea & tick preventative & be free of worms or other transmissible parasites accepted for boarding. If a pet is found to have any of these they will be treated at their owner’s expense.
Can my puppy come for boarding/daycare?
We accept dogs over 12 weeks of age, with younger pups considered on a limited basis.
Do you accept older dogs?
Yes, on a case by case basis.
How do I register for boarding/daycare?
We require a meet and greet & evaluate whether your dog is a good fit for boarding/daycare. We only accept dogs that are social & enjoy the company of other dogs. Aggressive, anxious, fearful or anti-social dogs are not a good fit for this type of environment. We can not accept dogs with aggressive behaviors or dogs who suffer from severe separation anxiety. If we find your dog to exhibit any of these behaviors we can suggest alternative means of pet care. You may choose to utilize our home visit service; we can recommend a facility that will board your dog or you may locate one on your own.
Do you accept all size dogs for boarding?
We care for dogs of various sizes & breeds. Dogs are screened before boarding and grouped by size, energy level & play style. Large and small dogs attend activities in separate groups.
What happens if my dog gets hurt during their stay?
The owner assumes the risk that dogs can get scratched or bitten and the owner is responsible. There are inherent risks when dealing with animals who behave on instinct. Dogs mingle only when supervised, are fed separately & toys & bones are all provided individually under supervision. All dogs are screened for aggression, but fights can & will still occur even with non-aggressive dogs. Every dog has the potential to bite - if & when depends on their bite threshold. There is also inherent roughhousing in play & the possibility for injury to occur during play sessions. If you prefer for your dog not to socialize with other pets – you must inform us ahead of time. If immediate medical treatment is needed we will seek veterinary care. If injuries are serious you will be notified immediately otherwise you will be notified at pickup.
What happens if my dog gets sick during their stay?
The owner assumes the risk that dogs can contract certain illnesses even with vaccinations and illnesses not covered by vaccinations and the owner is responsible. Certain vaccinations only protect certain strains of a virus and against severe symptoms of illness such as Bordetella. There is always a possibility in a boarding environment of contracting colds, kennel cough &/or other illnesses not covered by vaccines.
What is your policy on veterinary care?
If your pet becomes injured/ill, we will use reasonable discretion in seeking veterinary care, administering medicine, or providing necessary care to your pet. Owner shall pay all expenses. We will try to accommodate with your preferred vet but reserve the right to take pets to any veterinarian we choose for treatment.
Is your area climate controlled?
Yes all areas indoors are heat and air conditioning controlled. Outdoors we provide sun screens and misters in the summer as well as pools for your dog to play in.
What happens if a dog is misbehaving?
We will give that dog a rest period to decompress.
Do you charge for administering medications?
No we do not.
Will my dog come home dirty?
Dogs get outdoor & indoor playtime & may get dirty. We also offer grooming services - if you should want your dog to be groomed before check-out pleae make arrangements with us in advance.
What forms of payment do you accept?
We accept cash, check, credit, debit, Apple pay, VENMO & ZELLE.
How are the charges for boarding calculated?
Charges begin the day you arrive regardless of time. Morning check-out will not incur a fee for that day, evening checkouts will be charged a full day.
What do I need to bring for my dogs stay?
your pet’s food in SEALED storage LABELED with your pet's name & feeding instructions WRITTEN on the container/bag.
Any medication your pet will need during their stay properly labeled with dosage/instructions.
Bowls, beds, toys or other accessories/items are NOT necessary or recommended unless they are required for comfort or special needs. We supply these items for your dog. Items are subject to being lost, soiled, damaged or forgotten so we suggest you do not send items you do not want damaged.
Please label all your pet's belongings
What is your Payment Policy?
Payment is due at or before start of services. Past due balances are subject to a late fee of $15 every 15 days overdue. Returned checks will incur a $30 fee in addition to any bank fees. Clients with excessive late payment/returned payments will be required to provide alternate method of payment in advance.
What is your holiday Policy?
For services rendered on holiday days, an additional $20 fee applies. Recognized Holidays are: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.